If your product cannot operate normally or is experiencing a malfunction, it is recommended that you first refer to the “Technical Support (FAQ)“ section or contact our customer service center to confirm whether the issue can be resolved.

If the issue cannot be resolved, to protect your rights, please carefully read the following Repair Service Notes before sending your product for repair, and bring it to an authorized service center for inspection and maintenance.

Repair Service Notes – Risk and Privacy Protection Statement：

1. The company and its authorized service centers are responsible only for hardware repairs and not for data backup or recovery. Customers must back up their data or take necessary precautions to protect their information before repair services are provided. The customer agrees that if required for repair, all data on the hard drive may be deleted and the system restored to its factory default settings.
2. The customer understands and agrees that devices with storage functions may have their data accessed during repair. Customers should remove or protect any confidential data prior to service.
3. If requested by judicial authorities or other competent agencies, the company and its authorized service centers will provide customer and repair-related information in accordance with the law.
4. Customers have the legal right to request access, review, copies, supplements, corrections, deletions, or suspension of data collection, processing, and use regarding their personal information from the company or its authorized service centers.
5. Before applying for service, customers should read the company’s Privacy Policy and the Service Terms and Personal Data Statement provided or posted at the service center. If you do not agree with the terms, please discontinue contact, as the company and service center may be unable to provide services.
6. If your device includes EasyCard / iPASS functions, please use up your stored value or monthly passes before sending it for repair, or contact the electronic ticketing company for refund or cancellation procedures.
7. Before repair, please remove any non-original accessories attached to the vehicle or device. The service center is not responsible for safekeeping or restoring any non-original accessories that are not removed.
8. The service center does not provide warranty or safekeeping for any aftermarket accessories (such as screen protectors or cases) that may be lost or damaged due to repair or updates.